Intense Pink Lens

How is my order prepared?

Your order will be prepared within 48 hours (2 working days).

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When will I receive my order and by what means of delivery?

Currently we only offer transport via La Poste, to your home with deliveries only in France.

With the post office, the delivery time is set between 3 and 5 working days . This means that an order must take a maximum of 7 working days to be received.

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What are your delivery rates?

We have chosen variable delivery rates that are as close as possible to the actual weight of your order. To find out more, consult our shipping conditions on the following page: Shipping and returns

Delivery is free from 100€ of purchase.

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Can I collect my order in person?

Currently this option is not available .

But it will sometimes be possible to request a withdrawal on site during a convention.

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I received my order but there is a problem:

Is your package damaged upon receipt? Take a photo or film the unpacking . If an item is defective.

In any case, please contact us afterwards so that we can assist you.
You can contact us on our social networks or via the following email: contact@cosplaysmart.com

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I would like to return one or more items:

You have up to 30 days after your order to return your item to us as long as it is neither used nor unpacked. However, the return costs will be at your expense.
Contact us on our social networks or via the following email: contact@cosplaysmart.com . We will explain how to return the product(s). Remember to keep the package in which you received your order to return it to us.

❓ 1. How do I put my colored contact lenses in correctly?

Putting in contact lenses can be daunting at first, but the technique quickly becomes natural:

1. Wash your hands thoroughly.
   
2. Place the lens on your index finger, forming a perfect bowl shape.
   
3. Hold your upper eyelid, gently pull your lower eyelid.
   
4. Place the lens on your iris.
   
5. Blink to stabilize it.
   

👉 If you have trouble aiming or keeping your eye open, you can use a clip + suction cup kit , very practical at conventions or when traveling.

❓ 2. How do I remove my contact lenses?

1. Wash your hands.
   
2. Look upwards, pull down your lower eyelid.
   
3. Slide the lens towards the white of the eye.
   
4. Pinch it very gently between your thumb and forefinger.

👉 If you're afraid of touching your eye, the small suction cup in the accessory kits can help.

❓ 3. How to properly care for annual contact lenses?

Annual contact lenses require rigorous maintenance to remain safe and comfortable:

After each use:

• Rinse with a suitable solution
  
• Rub lightly
  
• Store in a clean lens case filled with fresh solution
  

👉 If you don't already have a dedicated case, here are our models: Lens Cases & Holders

Never do this:

❌ Never put a lens back into a solution that has already been used

❌ Never store it in water

❌ Never sleep with cosplay lenses

❓ 4. How long can I wear my cosplay lenses?

For secure portability:

• 4 to 6 hours per day
  
• Never at night
  
• Never in the shower or at the pool
  
• Never in a dusty or very dry environment
  

❓ 5. Are cosplay lenses suitable for sensitive eyes?

Yes, if your ophthalmologist confirms that your eyes can wear them.

You can also use preservative-free, lens-compatible moisturizing drops .

❓ 6. I have vision problems: can I wear cosplay contact lenses?

Yes, two cases:

✔️ Aesthetic use without correction

No restrictions, you can wear non-corrective lenses.

✔️ Do you want a vision correction?

We offer pre-orders for cosplay contact lenses with prescription .

Fill out the form here: Request custom prescription lenses

❓ 7. Are cosplay contact lenses dangerous?

No, yes:

• They are CE/ISO certified (like ours)
  
• you respect the interview
  
• you use a clean case
  
• you regularly change your solution
  
• you never share them
  

The danger comes from misuse , not from the product itself.

❓ 8. Can you share your contact lenses with someone?

❌ No.

Never, under any circumstances.

Very high risk of bacterial contamination.

❓ 9. What should I do if my contact lenses are bothering me?

Remove them immediately if:

• you feel discomfort
  
• they move too much
  
• your eye turns red
  
• your vision is blurry
  

Clean them and then try again later.

If the discomfort persists → ophthalmologist.

❓ 10. From what age can one wear cosplay contact lenses?

Not recommended before 15–16 years of age , except under medical supervision.

❓ 11. My annual contact lenses are more than a year old: can I still wear them?

No.

Even when stored properly, annual lenses become unsuitable for use after 12 months .

❓ 12. How do I store my contact lenses when I'm not using them?

Always in a clean case, filled with fresh solution .

👉 If you are not equipped:

See available cases

👉 And if you travel or go to a trade show:

A kit with tweezers, a suction cup, and mini bottles is perfect for handling lenses without access to a sink.

See the handling kits